Please note that in the following instructions BB refers to BlackBerry.
Note: This article referes to Passwords placed on Blackberry mobile phones to stop unauthorized access. This article will NOT allow you to sim unlock your phone to be used with any simcard/provider, to do so you must unlock your Blackberry using a Blackberry sim unlock service .
Like many others you have a Blackberry that is locked by a BES, meaning you're unable to change certain settings, or install Third Party Applications then read on. Essentially, the problem is that your Blackberry has at some point been connected to a BES (Blackberry Enterprise Server), and this BES has placed a restrictive Security Policy (or IT Policy) on your device. A quick check to see if this is the case can be done by going to Options/Security on your Device. If you see any references to IT Policy whatsoever, then you have a potentially restrictive IT Policy that can be removed.
The Disclaimer/Intended Use.
This guide is intended for use by people that own their own Blackberry, and for whatever reason, have inherited a company's IT Policy on their Device. Really, there are two scenarios where this guide is useful.- Unable to make changes to the settings or install Third Party Applications. This includes attempting to unlock your phone using our unlock software and keep recieving "Cannot connect to phone" error.
- You have a Blackberry that was previously connected to a company's BES and, for whatever reason; you no longer intend to make connections to that BES.
Procedure
Step 1 | Ensure the Blackberry Desktop Manager is installed using Blackberry Internet Service, and not Blackberry Enterprise Server. If you are unsure, it would probably be a good idea to uninstall the Desktop Manager and start again. If you don't have the CD that came with your Blackberry, the Software can be downloaded here. |
Step 2 | Download the file policy.bin and save it in your Blackberry installation directory (C:\Program Files\Research In Motion\BlackBerry). |
Step 3 | Wipe your Blackberry, creating a backup if necessary. Select Options/Security/Wipe on the Device. If this option is unavailable, you may have to install the latest software on your Blackberry. You need to Download and install the latest Desktop Manger Software, then the latest Handheld Software. Connect your device, open the Desktop Manager, select Application Loader, and follow the prompts. |
Step 4 | Close the Desktop Manager if it is open. |
Step 5 | From the Windows Start Menu select Run..., and at the prompt type regedit. In the tree on the left hand side, navigate to: HKEY_Current_Users\Software\Research In Motion\BlackBerry\PolicyManager Right-Click the Policy Manager Folder and select New/String Value. Name the value Path. Now, Double-Click the Path Subkey and set Value Data to: C:\Program Files\Research In Motion\BlackBerry\policy.bin |
Step 6 | Open the Desktop Manager. |
Step 7 | Connect the Device. |
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